Shipping policy
At Rozenzi, each order is handled with care and attention to detail.
We proudly ship from Canada to customers worldwide.
Processing & Dispatch
Orders are prepared and shipped within 1–3 business days after payment confirmation.
A shipping confirmation email, including your tracking number, will be sent once your order has been dispatched.
Delivery Estimates
| Region | Estimated Delivery Time |
|---|---|
| Canada | 3–7 business days |
| United States | 5–10 business days |
| International | 10–20 business days |
Please note that delivery times may vary due to customs clearance or courier delays.
Shipping Rates
Standard shipping within Canada is free.
International shipping rates are calculated at checkout based on your location.
Customs & Duties
International orders may be subject to import duties or taxes imposed by your country’s customs authorities.
These charges are the customer’s responsibility.
Lost or Damaged Packages
If your order is delayed, lost, or arrives damaged, please contact us at support@rozenzi.com.
We’ll assist you promptly to resolve the issue.
Contact Us
For any questions about your shipment, please reach out to us:
Rozenzi
📧 support@rozenzi.com